Returns & Exchanges

We want you to be completely satisfied with your purchase. If something is not right, we are here to help. Please review the following policy before initiating a return or exchange.

Return Window

You may return most unused, unopened items within 30 days of delivery for a full refund of the purchase price. Items must be in their original packaging with all tags and seals intact. Refunds are issued to the original payment method within five to seven business days after we receive and inspect the returned item.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned once opened or used: bath products, skincare products, essential oils, candles that have been burned, and any item that has been removed from its sealed packaging. Gift cards are non-refundable. Sale and clearance items are final sale.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return the original product for a refund and place a new order for the item you prefer.

How to Start a Return

Email us at support@innatelifeco.store with your order number and the reason for your return. We will reply within one business day with return instructions and a shipping address. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 48 hours of delivery with your order number and a photograph of the damage. We will arrange a replacement or full refund at no additional cost to you, including return shipping.

Innate Life Co.
1111 10th St Ste 525
Alamogordo, NM 88310
support@innatelifeco.store