Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Orders are processed within one to two business days. Standard shipping typically arrives within three to seven business days after your order ships. Most orders arrive within five business days.

How much does shipping cost?

Standard shipping is $9.95 per order. Orders of $99 or more ship free.

Do you ship internationally?

Not at this time. We currently ship to addresses within the United States only.

How do I track my order?

You will receive a shipping confirmation email with a tracking number once your order ships. If you do not receive this email within three business days, please check your spam folder and then contact us at support@innatelifeco.store.

Returns & Refunds

What is your return policy?

Most unused, unopened items may be returned within 30 days of delivery for a full refund. Items must be in their original packaging. Opened bath products, skincare, essential oils, and burned candles cannot be returned. Full details are on our Returns & Exchanges page.

How do I start a return?

Email support@innatelifeco.store with your order number and reason for the return. We will reply within one business day with instructions.

When will I receive my refund?

Refunds are issued to your original payment method within five to seven business days after we receive and inspect the returned item.

Products

Are your products natural?

Yes. We select products made with natural, plant-based, and sustainably sourced ingredients. Our candles are made from soy wax, not paraffin. Our soaps and skincare use plant oils and botanical extracts. We do not carry products with synthetic fragrances, parabens, sulfates, or artificial dyes.

Are your products tested on animals?

No. None of the products we sell are tested on animals, and we do not work with suppliers who conduct animal testing.

Do your candles contain lead wicks?

No. All of our candles use lead-free cotton or wooden wicks.

General

How do I contact customer support?

Email us at support@innatelifeco.store. We respond within one business day during regular business hours, Monday through Friday, 9:00 AM to 5:00 PM Mountain Time.

Do you offer gift cards?

Not at this time. We offer a range of curated gift sets that make excellent presents for any occasion.

Innate Life Co.
1111 10th St Ste 525
Alamogordo, NM 88310
support@innatelifeco.store